Return Policy

Banjo Returns
Banjo returns must be postmarked within 3-days of receipt. The exception to this policy is any banjo with custom features created by Deering specifically for the customer. Custom banjos are not returnable.

To initiate the return process, you must contact Customer Support by calling the toll free number, 800-845-7791 or email info@deeringbanjos.com to receive a Return Authorization, (RMA) number before shipping the banjo. RMA number is required and must be obtained from Deering Banjo Co. prior to shipping your banjo return. You will receive shipping instructions for safe return of the banjo from Customer Support. Banjo must be evaluated by Quality Control to ensure new condition before refund will be processed. Customer is accountable for all shipping charges.

Returns (excluding banjos)
You have 7 days in which to return your purchase (excluding banjos) to Deering Banjo Company. Once that 7 days has elapsed, you cannot receive a refund, exchange, or credit towards a future purchase.

You must call the factory before returning items so that we can determine the reason for their return. To complete your return, we require a receipt or proof of purchase; your packing slip will suffice. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including a note stating the action that is to be performed, i.e. exchange, refund, etc. To ensure refund or credit to your account, item must be carefully packed so that it does not receive any damage through the shipping process. If the return is due to our mistake, we will provide a shipping label via email for your return.

Non-returnable items:
Gift certificates, Books, CD, DVD, VHS tape, cassette tape, or vinyl record that have been opened, unless product is defective. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, in a timely manner. If you receive a refund, the cost of the initial shipping to your location will be deducted from your refund.


Late or missing refunds (if applicable)
If you haven’t received a refund within two weeks, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@deeringbanjos.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Contact the customer service department at Deering Banjos by calling the toll free number, 800-845-7791 or email info@deeringbanjos.com, if your package is damaged or defective.

Items will be returned shipped to: Accessory Department, 3733 Kenora Dr., Spring Valley, US 91977.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and evaluated, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Accessory Department, 3733 Kenora Dr., Spring Valley, US 91977.

You will be responsible for the payment of your own shipping costs for returning your item. Shipping costs to and from the factory are non-refundable. If you receive a refund, the cost of the initial shipping to your location will be deducted from your refund. If the return is due to our mistake, we will provide a shipping label for your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Only items received by the factory can be evaluated for credit/refund. We are not responsible for loss of product during the return shipping process. Customer is accountable for all shipping charges.